WOKINGHAM BOROUGH STEPS UP TO HELP THE COMMUNITY IN THIS TIME OF NEED
They say emergencies bring the best out in people. And the people of Wokingham borough are really showing
The Wokingham Borough Community Response (WBCR) is a one-stop shop if you need help during this crisis and
don’t have friends, family or trusted neighbours who can help.
The help provided can come in the form of food and other essential supplies, medication pick-ups, a friendly chat
for the lonely, as well as the more typical help that Citizens Advice has always provided to those in need such as
for benefits, housing, and employment advice. It doesn’t matter why you need us, we are here for you.
How to access support:
Contact Citizens Advice Wokingham by ringing 0300 330 1189 (if prompted enter 0118 978 7258), emailing
firstname.lastname@example.org, or visiting their website at
A volunteer will make a quick assessment of what help is
needed and make the appropriate referrals.
Once you’ve contacted us, you will automatically be registered for ongoing support — this is the start of an
ongoing relationship, not just a one-off. The only exception to this is with referrals to the foodbank, which require
a new call into Citizens Advice Wokingham.
Food, toiletries and cleaning supplies
First Days are delivering three types of parcels: (1) fresh food, (2) store cupboard food, and (3) toiletries and
Wokingham Volunteer Centre are able to pick up and deliver prescriptions.
Link Visiting Scheme has volunteers who will ring residents who are socially isolated or lonely for a friendly chat,
generally two or three times a week, but sometimes every day. Usually it is elderly people using this service, but
loneliness has no age criteria, especially during a crisis.
Citizens Advice Wokingham can provide advice on things such as benefits, housing and employment. The
Wokingham Food Bank is delivering food parcels to those in financial need.
If you are running low on food or need help collecting your prescription, please don’t leave it until the last minute.
Flagging up your needs a little in advance gives the volunteer system a chance to process.
Who is doing what
Citizens Advice Wokingham are the “front door” for people across the borough to access support from local
charities working with the council to provide the Wokingham Borough Community Response. First Days are
running the food distribution hub at St Crispins Leisure Centre; Wokingham Volunteer Centre are providing
volunteers to pick up and deliver prescriptions; Link Visiting Scheme are providing friendly chats for those who are
lonely; Involve Community Services are supporting local neighbourhood support groups in their Covid-19
response; Age UK Berkshire are supporting people to get home from hospital; and the Wokingham Food Bank is
providing food parcels to those in financial need.
Wokingham Borough Council is organising the umbrella effort that is the community response, as well as
providing council staff to the voluntary organisations as and when they need additional support. The council adult
social care and children’s services teams are also providing support to vulnerable, isolated and shielding residents.
Wokingham Borough Council, Shute End, Wokingham, Berkshire, RG40 1BN
Tel: (0118) 974 6000 Email: CEM@wokingham.gov.uk
For more information please visit our borough councils website
Shinfield Parish Hall/Offices are closed until further notice (waste bags can still be collected on a weds 12-1pm)
Bags can be collected from Shinfield Parish Offices on a Wednesday 12-1pm, outside theses time please contact Wokingham Borough Council on 0118 974600 if you require Blue or Brown waste bags. Green can also be collected from School Green Post Office, Shinfield.